Returns & Cancellations
If you are not entirely satisfied with your purchase, we're here to help.
Refunds for training courses will only be issued if requested at least six weeks prior to the beginning of the course. An administrative processing fee may be applied before the refund is issued, depending on the course. Please read the cancellation policy for each course prior to registering.
Returns for Materials
Materials purchased through our store are subject to the return policies of the distributors. In most cases, you will have 30 days after shipment to return unopened, undamaged products. Please see the packing slip provided with the products for return instructions.
Once your returned item has been received by the distributor, they will inspect it and notify us that the item has been received. Please allow up to 10 business days for processing. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a few days of the refund being initiated, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you have any questions, please contact us via email at [email protected]shionfengshui.com